Welcome to the StrongBags Flight Crew Luggage Store!

Warranty & Repairs

 

Strongbags Warranty Conditions

We unconditionally guarantee all unused and defective products up to 30 days. We will repair or replace the defective item at our expense during the warranty period, provided that it is used for its intended purpose. If you are not completely satisfied with your purchase you may return any unused or defective merchandise within that time period, for a prompt refund or exchange; the only exception being personalized or custom made items.

This warranty does not cover what we consider normal wear and tear or abuse. Should you have damage caused by airline baggage handlers, or other accidental damage, this will not be covered under our warranty, but please contact us for a solution that you are happy with. Our Lifetime Warranty, if applicable to your purchase, covers your frame from normal use. Any blatant damage by airline baggage handlers to the frame, is not covered under this Lifetime warranty. But we have not seen a Vortex 2 Roller, or Mini "V" (Vortex 2) Roller lose a battle from a ramper!

 

Repairs

As you know all parts on the Vortex Rollerbag are replaceable. All you need is a screwdriver and a pair of pliers. During the warranty period we repair or replace all parts that have any defects in workmanship or materials. Our warranty does not cover normal wear and tear from every day use.

 

If your Vortex Rollerbag is still under the 3 year warranty:

You must contact us before returning your bag at contact@strongbags.com for a return authorization.  Please email pictures and an accurate description of your issue to help us serve you more efficiently.

 

Option 1: You replace the parts at home

We will send you any parts that need replacement without any charge to you if we find that the original part is faulty. Please contact us via email: contact@strongbags.com . Replacement parts under warranty cannot be ordered on our website. You may order them at your own expense as well, but if you need help we are just an email away!

Please see the How to Replace Parts for step-by-step instruction guides to help install your new parts.

 

Option 2: We do the repairs for you

If you would prefer us to do the repairs for you – send your bag to us, and we will repair and replace it, and send it back to you free of charge.  No other flight crew luggage manufacturer does this!!!

 

Option 3: We do the repairs and you need a Loaner Bag

If you need a loaner bag while we are doing the repairs we send one to you, free of charge*. You will be responsible for the shipping charges to get the loaner back to us. This must be shipped via a trackable method.

Once you have decided to send your bag in for repair – please contact us – and we will send you the loaner bag. To make it easy – use the box that the loaner bag arrives in to send us your bag needing repair. Then once we have repaired your bag and sent it to you, use this box to return the loaner bag.

* A fully refundable deposit by credit card is required until loaner bags have been returned.

 

If your Strongbag Rollerbag is NOT under the 3 year warranty:

Option 1: You replace the parts at home

Replacement Parts are available on our website for purchase.

 

Please see the How to Replace Parts for step-by-step instruction guides to help install your new parts.

 

Option 2: We do the repairs for you

If you would prefer us to do the repairs for you the costs are as follows:

  • Zipper replacement: Front Main $25, & any other zipper $12. Please contact us for a discounted rate if you need more than one zipper replaced.
  • Wheels & wheel well replacement - $10
  • Rollerbag handle replacement - $12
  • Exterior material replacement - $35
  • Exterior material/wheels & wheel well - $45
  • Exterior material/Rollerbag handle replacement - $55
  • Exterior material/wheels & wheel wells/Rollerbag handle - $65

NOTE: These are labor costs only and do not include the cost of the parts. You are also responsible for the round trip shipping costs, and the cost of the parts you need replacing (please see our Replacement Parts page for the correct costs).

 

Option 3: We do the repairs and you need a Loaner Bag

If you need a loaner bag while we are doing the repairs we send one to you, free of charge*. You will be responsible for the shipping charges to get the loaner back to us. This must be shipped via a trackable method.

Once you have decided to send your bag in for repair – please contact us – and we will send you the loaner bag. To make it easy – use the box that the loaner bag arrives in to send us your bag needing repair. Then once we have repaired your bag and sent it to you, use this box to return the loaner bag.

* A fully refundable deposit by credit card is required until loaner bags have been returned.

 

OTHER THAN STRONGBAGS PRODUCTS:

SUPPLIER WARRANTY INFORMATION

Korchmar Pilot Case Warranty

Our main goal at Korchmar is to make you comfortable about your purchase, so relax … because for 5 years following the date of purchase, Korchmar will repair or replace your item without charge with a similar item (at our option) if it is factory defective in either material or workmanship. In the unlikely event that a defect occurs: Send the piece with a brief explanation, your sales receipt, and $10.00 to cover postage and handling to:

 

KORCHMAR, (a division of The Leather Specialty Company) 

1088 Business Lane 

Naples, FL 34110

 

We will return it within four weeks. (All claims must be processed directly through Korchmar, rather than the store where your piece was purchased.) Important Note: This guarantee does not cover accidental damage, improper handling, or normal wear and tear; specifically excludes claims for any item other than the piece itself. Any common carrier (plane, train, ship, and bus) is solely responsible for damage to your business case incurred while in its possession. (KORCHMAR does not recommend ever checking business cases as luggage.) Examine your business case immediately after each trip. If it is damaged, submit a claim before leaving the terminal. (KORCHMAR will make every effort to repair damages due to misuse or accident at a moderate charge.) This guarantee does not cover scars, wrinkles, or minor scratches that are natural to all leathers.

 

SOLO Warranty Info Only

Solo Business Cases warrants their products to be free from defects in materials and workmanship for five years from the date of purchase by the original purchase-owner.

If such defect appears during the warranty period, ship the product freight prepaid to the address below with a description of the defect. Solo Business Cases, at its option, will repair or replace it with a comparable model, without charge.

United States Luggage
400 Wireless Boulevard
Hauppauge, NY 11788
ph: (631) 434-7070 fax: (631) 434-7326

 

 

Please, if you have any questions about any product listed on our website, send us an email to: contact@strongbags.com and be ready to supply a picture or two!