Better Business Bureau A+ Member
Our passion is in the airline industry, and it is our personal mission to make a positive, and significant difference, in the Flight Crew & Business travel market, by supplying superior products, service, and support.
Gear Down Inc. DBA Strongbags, is a family owned business and was founded in 2002.
Our main objective is to provide you, the customer, with strong, durable luggage and accessories at a reasonable price, that you can depend on. We are constantly keeping up with change, and adapting our products accordingly.
Of the Pilots, Flight Attendants, and frequent business travellers we interviewed, the majority are looking for luggage that is priced right, lightweight, strong, & very durable.
Us vs. Them
We are an honest company and do not make any false claims on our website. Everything is the real deal! TAKE A LOOK AT WHAT WE HAVE! All our rollerbags have a metal frame along with a LIFETIME WARRANTY on it! What is the warranty on the competitors frame? How heavy is their 22" metal frame bag? Are they using the strongest Cordura materials and the best YKK zippers? Our reputation is where it is today because we understand how much you depend on your luggage and how important it is to deal with an honest, family owned and operated company.
When you have a warranty issue, we supply the postage from you to us, and back...period! We are not going to charge you incidentals, or handling charges, or any of that nonsense. If you had a product that was faulty, should you pay any more out of pocket to get your issue fixed? Our answer is no you should not. Their philosophy is that you are responsible for shipping. Tell you what, if you email us after your purchase with your order number, we will refund 10% to your credit card if you mention that you decided to go with us rather than them . Only one discount per order available.
There are so many things that we do differently behind the scenes, so when it counts we will be there for you. We are winning customers from the other guys, because we simply CARE about you and our products!
In 2005 we engineered the Vortex Crew Rollerbag with emphasis on frame strength. We developed and rigorously tested our products before anybody knew about us, then took all of that information from the test group and even made more significant improvements. We wanted to solidify our place in the Flight Crew luggage market with great products that you can depend on, while not being rushed just to make a quick buck! Our company does not sell anything that we wouldn't use ourselves. We then went beyond a few steps and made all our products with the strongest stainless steel zippers made for luggage. We also exclusively only use the same strong Cordura Ballistic Nylon material (which is more tear and abrasive resistant than Ballistic Nylon), and added a personal touch to the design and looks of our bags. Please read each product description and you will see that we beat the competition in quite a few ways!
We feel that we have succeeded in finding the perfect niche for the Flight Crew/Business market with our Strength, Price, Durability, & Simplicity combination. By purchasing one of our products, you will be avoiding some of the pitfalls and hassles that plague other companies, and therefore saving yourself the hassle of replacing or returning a cheap bag that is not designed for a flight crew member.
We Do Care
We care about what you have to say. With us, you don't have to worry about the added expense of sending your bag in for repair or expensive refurbishment any longer, you just go to the website and order the parts you need, when you need them!
For us, your satisfaction in our products is important. If you have questions or comments about any of our products, (we like good comments too) please contact us at email@example.com.
I would like to thank all of our current loyal customers for their valuable input, and I would also like to thank you for considering us for your next purchase!
Gear Down Inc, Strongbags Luggage - Retail, New Lenox, IL